We keep it running. Then we help it grow.
Monitoring, fixes, tested backups and controlled changes, plus new workflows added on the foundation you already own. Each one costs a fraction of the first.
Support that catches problems before you do.
Monitoring
Heartbeats on every scheduled run, alerts within hours of a missed run, and nightly reconciliation of what arrived against what was processed.
Error handling
Failures land in an error queue your team can see. We triage, fix and tell you what happened in plain language.
Backups & restores
Daily snapshots, retention you control, and restores tested on a schedule, not just promised.
Change control
Every change is built and tested against test data, versioned in Git and promoted only with your approval.
New workflows
Supplier invoices, shipment tracking, reconciliations and reports, added on the same foundation without new infrastructure or licences.
What you get
- A monthly health report
- SLA-backed response times
- Platform updates and certificate renewals
- Security and access reviews
- A prioritised improvement backlog
- A quarterly review of what to automate next
Common questions
What hours are covered?
Business hours as standard, with extended cover available. Response times are written into your SLA.
Can we move support to someone else?
Yes. You own the accounts and the source, and everything is documented. There’s nothing to unpick.
Do we pay you for platform licences?
No. Platforms are billed directly to your accounts. You pay us for the work, not a markup.